MailSync allows help desk analysts to access CA Service Desk data and BMC Remedy data through Microsoft Outlook. Creating new tickets and updating existing tickets is no longer
restricted to the confines of the desktop, now you can access help desk data anywhere with
Outlook. Mail Sync — Life made so much easier via email.
Features Include:
Create new tickets in seconds from your Outlook account.
Assign key information such as Group, Priority, Etc., to new and outstanding tickets.
The Loaded Email Function allows you to create a new ticket, send information relating to an issue, and
log a comment all in a single email.
Logged Comment Conversion allows users to create a logged comment on an existing
ticket via email.
Share information about new, outstanding, or closed tickets with other analysts and users.
Stay on top of your tickets — whether at your desk or on the fly!
How can MailSync effect my workflow?
MailSync changes the workflow at the Help Desk by enabling analysts to perform lengthy help desk functions via email. With MailSync, you can easily integrate Outlook into your help desk workflow; it lets
you create new tickets, update existing tickets, log comments and assign key
information simply by sending an email. Why be forced to use a web-based tool when
youʼre perfectly comfortable just sending a message? Why should you have to
continuously copy and paste information from your e-mail into Service Desk? MailSync
is the simple solution for bridging the gap.
When you're on the go, it's easier to fire-off a quick email than to load-up and log into a
web site on your desktop. MailSync is the perfect solution for exchanging information
with CA Service Desk and BMC Remedy while you're on the go.
