What's New in MailSync Version 3.0 ?
Web Services List Handles –– The new release of the CA® Service Desk API prevented the return
of object lists greater than 250 items using the standard "doSelect" methods
used to return categories, groups, priorities, etc., within the plug-in. We've modified this plug-in in MailSync version 3.0 so that it uses the "doQuery" method of managing API calls with list handles. So now, no matter how big your lists are, they will be returned successfully and efficiently.
List Caching –– With the addition of Web Services List Handles to MailSync, you are able to return the largest of lists. However, this can have a negative impact on performance since these calls are executed several times per email as displayed in the reading pane. Since high performance is key to help desk succes, we've made sure that list look-ups are completed at user login - the results are then cached and used throughout the user session. These cached lists are destroyed with the closing of Outlook, and are refreshed within the logout/login process.
Drop-Down Auto Fill –– Large lists can be very cumbersome to navigate through using a standard drop-down control . We've alleviated tedious navigation by adding Auto Fill properties which allow users to begin typing a category name, and the first matching category is then automatically placed in the list. Helpful Hint – the user should try not to type at "full speed." (This limitation is being investigated for a future fix).