MailSync

 

The Latest and Greatest in MS Outlook to Service Desk Integration –– Improved BMC Remedy Integration.

We are pleased to announce a new and improved MailSync with features that enable Service Desk organizations to spread and share knowledge among their users. The new features make it easier for Service Desk organizations to connect with users and resolve issues in a timely fashion. Our goal has been to make Service Desk a more powerful tool for the support organization, and this release is definitely a step in the right direction.

Configurable Port for BMC Remedy: For organizations that have internal firewalls protecting their BMC Remedy Server, this version now allows you to define the port to the Remedy API in the client settings. The default should work, but just in case you cannot communicate with your Remedy Server, you can now configure the right communication port.

Custom Field Support for BMC Remedy: Users can now configure custom fields for combo boxes and incidents in the Mailsync for BMC Remedy settings panel. This allows BMC Analysts with Mailsync to set custom field values and automatically create and update tickets from MS Outlook using those values.

Settings Import/Export: For a client with non-standard fields/values and/or custom fields the cumbersome process of configuring MailSync is simplified by this feature. A single client can be configured, this clients settings can be exported to a file to be distributed to other MailSync clients for importing.