What's new in MailSync Version 2.0 for CA® Service Desk?
Added Custom Fields –– Now MailSync can map to the fields in your custom Service Desk Incident form
Enhanced Licensing Program –– Now you can manage all of your activations and deactivations without contacting support for additional license keys.
MailSync for BMC®Remedy Released.
Automatic Update Feature –– Ensuring that you're always using the latest version of MailSync.