? MailSync

Features Include:

  • Create new tickets in seconds from through Microsoft Outlook account.
  • Assign key information such as Group, Priority, Etc., to new and outstanding tickets.
  • The Loaded Email Function allows you to create a new ticket, send information relating to an issue, and log a comment all in a single email.
  • Logged Comment Conversion allows users to create a logged comment on an existing ticket via email.
  • Share information about new, outstanding, or closed tickets with other analysts and users.
  • Stay on top of your tickets — whether at your desk or on the fly!
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MailSync In Action

What can I do with MailSync?

MailSync allows Help Desk Analysts to access CA Service Desk data and BMC Remedy data through Microsoft Outlook. Creating new tickets and updating existing tickets is no longer restricted to the confines of the desktop, now you can access Help Desk data anywhere through email.

Mail Sync — Life made so much easier via email.

How can MailSync change Help Desk workflow?

MailSync changes the workflow at the Help Desk by enabling analysts to perform lengthy help desk functions via email. With MailSync, you can easily integrate Outlook into your help desk workflow; it lets you create new tickets, update existing tickets, log comments and assign key information simply by sending an email. Why be forced to use a web-based tool when you're perfectly comfortable just sending a message? Why should you have to continuously copy and paste information from your e-mail into Service Desk? MailSync is the simple solution for bridging the gap. When you're on the go, it's easier to fire-off a quick email than to load-up and log into a web site on your desktop. MailSync is the perfect solution for exchanging information with CA Service Desk and BMC Remedy while you're on the go.

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